Privacy Policy

Soar Online Privacy Policy

This privacy policy outlines the use and protection, by Soar Enterprises Online Limited, of any information and data that you give to soaronline.co.uk whilst using this website.

Soar Enterprises Online Limited takes every precaution to protect your privacy and the data which you submit. Please be assured that any information that is supplied to us via this website, by which you could be identified, will only be used in accordance with this privacy statement.

Soar Enterprises Online Limited may make alterations to this policy by updating this page. Therefore we request that you check the contents of this policy from time to time to make sure you are happy with the contents and any updates.

This policy was last updated 25^th May 2018.

What Information We Collect:

Contact Forms 

If you choose to use one of the contact forms on our website, dependant on the particular form we may collect the following information:

• Full Name
• Job Title
• Your / your company’s website address
• Contact Information including phone number and email address
• Demographic information such as IP Address location
• Any other information relevant to customer surveys and/or offers

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

What We Do With This Information

The main purpose of collecting this information is to ensure you get the best possible customer service and user experience whilst using our website and communicating with Soar Enterprises Online Limited. We require this information for:

• Internal record keeping
• Improving our services and products
• Periodically sending promotional emails, to the email address you have provided, to outline new services & products, special offers and any other information which we think may be of interest to you and/or your business. We may contact you via email or phone.
• We may use this information to tailor your experience when using soaronline.co.uk by way of periodic market research via phone or email.

Security

We take the security of your data very seriously. In order to ensure your information is secure and to prevent unauthorised disclosure, we have suitable electronic, physical and managerial processes and procedures in place to keep the information we collect online safe and secure.

Cookies

A cookie is a bite-size (excuse the pun) file which asks for permission to be stored on your computer’s hard drive. After you have given permission, the file sits snug on your hard drive and the cookie is used to analyse web traffic or lets you know when you visit a particular website. These cookies allow certain web applications to respond to you and your particular device, sometimes by way of tailoring your experience to your needs by gathering and storing information about your preferences on the web.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Our website operates on an ‘implied consent’ policy. This means that we assume you don’t mind our use of cookies. If you’re not happy with this, you have the options of either not using our website or simple deleting our cookies once you have finished using the site. You can also browse the site using an anonymous option that is common in most web browsers – for example “Incognito” or “InPrivate” for Google Chrome or Internet Explorer respectively.

We use traffic log cookies so that we can analyse which pages are being used by visitors and therefore improve the customer experience our website offers. This data is used purely for statistical purposes and analytics.

In a nutshell, cookies assist us in creating the best possible user experience on our website by way of determining which pages and information are the most useful to you and which pages are not. A cookie does not give us any access to your computer or any of your personal information that you don’t choose to share with us.

You have the choice to accept or decline the use of cookies. Its commonplace for web browsers to accept cookies automatically, but there is usually an option in your browser to decline cookies by default if you prefer. However, this may prevent you from having the full customer experience that we intend when using our website.

You may also be able to modify your browser to notify you whenever a cookie is sent, therefore giving you the option to decline the cookie at that point. You will also be able to delete any cookies that you have been sent previously.

For further information about cookies and how you can manage them, you can visit www.aboutcookies.org for extensive guides and advice for a wide variety of desktop browsers.

Data Retention

Soar Enterprises Online Limited will not retain your data for longer than is necessary to fulfil its original purpose. The retention period of your data is dependent on the nature of the data, the process required, data type and sensitivity.

Soar Enterprises Online Limited conforms to compulsory data retention legislation at all times.

When your data is no longer required by Soar Enterprises Online Limited it will be securely deleted from all of our systems.

Cookies on the Soar Online Website

Session Cookies – We use these cookies in order to remember information, such as a log-in or information you have filled in on any of our forms, for you so you won’t have to type them out again. You can learn more about session cookies and their uses at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Google Analytics – This is used to analyse the use of the website, such as which pages are visited the most and least, in order for us to improve the overall customer experience. All of your user data is anonymous. For full information regarding Google’s privacy policy, where it relates to Google Analytics, please see http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Google AdWords – To manage our paid search budget more efficiently, this code gives us insight into which pages helped lead to contact form submissions.

Facebook Advertising – From time to time we may use Facebook advertising conversion tracking and re-targeting pixels. This allows us to receive information helpful for targeted advertising and tailoring your experience.

Clicky – Much like Google Analytics, Clicky allows us to see your journey through our website and determine which pages are most useful to you. You can read more about Clicky’s privacy policy and the information it acquires here: https://clicky.com/terms/privacy

Other Information We Collect

Social – This includes buttons for sharing or bookmarking the pages on our website, such as buttons for Twitter, Google Plus, Linkedin and Facebook. Please note that these buttons make use of scripts from external sources which may be collecting data on your experience on Soar Online and throughout the web. For further information please consult the privacy policies for each of these platforms and how they collect and utilise your data.

Web Services From External Sources – Our website uses a number of external web services, generally in order to display information and content within our pages. For example we embed our videos using YouTube. When embedding content, we may use various web services from external services in the future, and we cannot control how these external sources collect or process your data. If you are not logged in to any of these services, then they cannot determine who you are, but they may still gather anonymous usage information.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Email Tracking – Sometimes we will send emails that contain no tracking at all, such as correspondence with your project leader or any other personal emails like invoices. However other emails that we send will contain tracking so that we can analyse how much traffic the emails direct to our website and we can also see, on an individual basis, whether a user has opened the email and/or any links they have clicked. We use this information so that we can better understand and improve our marketing activity and tailor your customer experience by only offering you the information you are interested in. If you don’t want your email communications with us to be tracked at all, please unsubscribe from the Soar Online weekly newsletter.

Lead Forensics – This is an external service we use to collect IP addresses in order to identify which companies are visiting our website and when. We can then utilise this information by looking up the company and any relevant contact details to contact them via telephone or email.

Links to External Websites

Our website will often include links to other websites that we think may be of interest to you. However please note that once you have left our website via these links, we have no control over the website you visit and therefore we cannot be held responsible for the protection of your privacy and data. Please check with the privacy policy of the external website for further information.

Controlling Your Personal Information

You have the right to request details of any personal information we hold about you under the Data Protection Act 1998. Should you wish to receive a copy of the information we hold about you, please write to us at Soar Enterprises Online Limited, Ludgate House, Ludgate Hill, Birmingham, B31DX or email us at privacy@soaronline.co.uk. Please note that proof of identification will need to be provided in order for any action to take place in the alteration or deletion of your data.

If you think that any information that we hold regarding you is incorrect or incomplete, please write to us or send us an email as soon as possible. We can then update or correct this information.

Please note we do not sell, lease or distribute your personal information to any third parties unless we have your direct consent to do so, as required by law. However, we may use the personal information that you have given to us to send you promotional content about third parties, that we think may be of interest to you.

How we protect your data

Website – This website soaronline.co.uk utilises an SSL certificate to ensure your communications and connection with this website is encrypted. We also utilise a security plugin (Wordfence) in order to protect this website and its databases against any malicious attacks or unauthorised access. The site is backed-up hourly by the hosting company and weekly backups are also made by our WordPress developers.

CRM – Our CRM contains the personal information you submit to us on this website and is secured with encryption and login credentials. Our CRM has its own data protection policies in place that mean it is able to comply with GDPR.

Mailing List – The mailing system we utilise, Interspire Email Marketer, requires a secure login and password in order to access the contact information it stores in its database.

Disclaimer

The material and content on our website is provided as general information only and therefore does not constitute professional advice. Please note that you should take professional advice before taking a course of action as we do not accept any responsibility, directly or indirectly, for loss arising directly or indirectly from reliance on information on this site.

Considering the open system nature of the internet, we cannot warrant that the site and any downloads reach you virus-free. We therefore advise that you must take all appropriate measures to determine your own safety whilst browsing the internet and this website.

Copyright

© 2018 Soar Enterprises Online Limited. All rights reserved.